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I sent a top-up, but I received a lower amount. What is the reason?

Some countries are subject to a local VAT tax.

Tax information below may or may not be directly applicable to product face value. Below information are indicative and may subject to changes.

Countries with tax inclusive in product:

  • Afghanistan - 10% Service Tax
  • Egypt - 30% Tax
  • Iraq - 20% Tax
  • Jamaica - 25% Tax
  • Jordan (Umniah): 26% special sales tax - 16% sales tax
  • Lebanon - 11% Tax
  • Nepal - 2% Ownership Tax
  • Panama (Claro, Digicel) - 7% Tax
  • Romania - 19% Standard Tax
  • St Lucia - 12.5% Cellular Tax
  • Suriname (Digicel) - 8% VAT
  • Trinidad & Tobago (bMobile) - VAT 12.5%
  • Yemen (MTN) - 17.5% Tax
  • Antigua and Barbuda - 15.00% Tax
  • Barbados - 22.00% Tax
  • Bhutan - Sales Tax 5%
  • Canada - GST 5%
  • Dominica - Consumption Tax 15.00%
  • Dominican Republic (Altice, Viva) - Total Tax 30.00%
  • El Salvador - VAT 13.00% + CESC 5.00%
  • Greece - 12% VAT
  • Grenada - Consumption Tax 20.00%
  • Honduras - Standard Tax 15.00%
  • India - Tax 18.00%
  • Liberia - Tax 15.00%
  • Nigeria - VAT 5.00 %
  • Pakistan - Withholding tax 12.5%
  • Rwanda - Tax 18.00%
  • Saudi Arabia - 15% VAT
  • St Kitts and Nevis- Consumption Tax 17.00%
  • St Vincent Grenadines - 16% Tax
  • Tanzania - VAT 18.00%
  • Trinidad & Tobago (Digicel) - VAT 12.5%
  • Tunisia - Voucher Tax 14%
  • Turks and Caicos - Consumption Tax 12%
  • Uganda - VAT 18.00%
  • The United States - Operator fee varies
  • Vietnam - VAT 10.00%
  • Yemen - 16.5% Tax (Sabafon and Yemen Mobile)

Please be attentive when placing your order and paying for it.